Privacy Policy

ExpressTiketi ("the app") helps passengers buy bus tickets, receive boarding codes and track parcels. This policy explains what information we collect, why we collect it and how we protect it. We keep it short and honest.

1. Information we collect

• Full name and phone number: entered when you buy a ticket, so the driver can identify you and the company can assist you.
• Installation identifier: a random code created on your phone the first time you use the app. It links your tickets to your device so they appear in Tike zanjye without any account or password.
• Notification token: used only to send you departure reminders through Google Firebase Cloud Messaging.
• Parcel details: when you send a parcel, the sender and receiver names and phone numbers, the item description and the delivery route are recorded to operate the delivery.
• Payment number: the MoMo number you provide for paying a fare. We never see or store your MoMo PIN.

2. What we do NOT collect

• No passwords, no accounts, no login credentials.
• No precise GPS location from your phone.
• No contacts, photos, messages or files.

3. How we use your information

• To issue and verify your bus tickets and boarding codes.
• To send a reminder shortly before your bus departs.
• To operate and track parcel deliveries.
• To provide customer support when you contact us.

4. Sharing

We do not sell your personal information to anyone. Data is shared only with the bus company operating your trip and with the technical services that make the app work: our secure cloud hosting and Google Firebase for notifications. Drivers see only what is needed to board you: your name, ticket code and trip details.

5. Storage and security

Your data is stored in a secure cloud database with encrypted connections. Access is restricted to the bus company's authorized staff through a password protected console.

6. Retention

Ticket and parcel records are kept for the company's operational and accounting needs. You can request deletion of your personal data at any time using the contacts below.

7. Your rights

You may ask us to show, correct or delete the personal data we hold about you. Contact us and we will respond promptly.

8. Children

The app is intended for people aged 13 and above. Tickets for young children are bought by their parents or guardians.

9. Changes

If this policy changes, the new version will be published on this page with a new effective date.

10. Contact us

• WhatsApp: +250 782 256 907
• Email: expresstiketi.support@gmail.com